Privacy Policy

At STOMAVALA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone/mobile number
  • Payment and transaction information
  • Order and purchase history
  • Information you voluntarily provide when contacting customer support
  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments and provide order updates
  • Provide customer support
  • Process returns, refunds, or replacements
  • Improve our products, website, and services
  • Prevent fraud, misuse, or unauthorized transactions
  • Send service-related communications
  • Send promotional communications where permitted and where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment service providers. STOMAVALA does not intentionally store your complete credit/debit card, UPI, or banking credentials on its own servers.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart functioning
  • Remember your preferences
  • Understand website traffic and usage
  • Improve website performance
  • Provide relevant marketing and advertising

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Technology and website service providers
  • Customer support providers
  • Marketing or analytics service providers, where applicable
  • Government authorities or other parties when required by law

These parties receive only the information reasonably necessary to perform their services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

8. Your Rights

Subject to applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

STOMAVALA
Email: [support@stomavala.com]
Phone: [Your Phone Number]
Address: [Your Business Address]