Returns & Refund Policy

Thank you for visiting www.stomavala.com, an online store for stoma-care products in India.

Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available on this website.

This website, www.stomavala.com, is independently operated by Dynamic Surgical Distributor LLP, a company incorporated in India. The stoma-care products and brands offered on this website may belong to their respective manufacturers or brand owners and are being offered through STOMAVALA in accordance with applicable arrangements.

The policies on this website are issued by Dynamic Surgical Distributor LLP, which may be referred to by its full name or as Dynamic Surgical Distributor LLP, STOMAVALA, we, us, or our.

By placing an order on this site, you are entering into a purchase/sale transaction solely with Dynamic Surgical Distributor LLP. This applies to all cases where payment is made through any available payment mode, including credit card, debit card, net banking, UPI, payment wallets, Cash on Delivery, and other payment methods.

Your credit card or debit card statements may reflect Dynamic Surgical Distributor LLP or an applicable payment processing/merchant name. In case of third-party statements, including bank and credit card statements, the merchant name may appear in an abbreviated format.

Placing an Order

To place an order, you will need to complete the transaction on the website. This may or may not be assisted by a phone call with a customer service representative.

By placing an order on the site or by phone, you agree to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for your address and other contact information as well as payment-related information.

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank, payment provider, or credit card company. It is at this stage that the sale is considered complete. Thereafter, your products will be shipped based on product availability and completion of logistics operations related to the same.

Payment Options

The following modes of payment may be available:

Domestic and international credit cards issued by banks and institutions that are part of the Visa and Mastercard networks
Visa and Mastercard debit cards
Net banking
UPI
Payment wallets
Cash on Delivery

A full list of available payment options will be displayed at the time of checkout and prior to making payment for your purchase.

As prescribed by the financial institutions issuing the credit or debit card, additional authentication such as Verified by Visa or Mastercard SecureCode may be required to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry, pricing, or product information may occasionally occur.

We reserve the right to cancel an order in case a transaction has been made where the price indicated was not the correct price. In the rare event that this happens, we will provide a refund of the money received from the customer for the cancelled order, subject to applicable payment processing procedures.

Prices are subject to change without advance notice.

All prices on this website are in Indian Rupees. For international cards used on the site, the applicable exchange rate and charges imposed by the issuing bank or payment institution will apply. STOMAVALA has no control over such exchange rates or bank charges. Any disputes or queries regarding exchange rates or bank charges should be directed to the bank or institution that issued your card or payment instrument.

All orders are accepted at the current pricing displayed on the website. We will bill at the price in effect at the time of receipt of payment and raising of the invoice.

Our products are liable for GST in India, wherever applicable.

Security

Transactions on the website are protected using industry-standard security measures and encryption technologies. Any information you enter when transacting with the webstore is transmitted through secure systems and is encrypted to help protect you against unintentional disclosure to third parties.

Credit card and debit card information is not stored by us and is not directly collected by STOMAVALA. Such information is handled directly by the applicable payment gateway or payment service provider, which is responsible for maintaining the security of payment information in accordance with applicable regulations and requirements.

Out of Stock Situations

Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer.

However, if a product is not available for any reason, we will make reasonable efforts to contact you within 2 business days and provide you with the option to exchange the product, wait for availability, or cancel the order, as applicable.

Delivery of Products

Purchases may be shipped from third-party warehouses or fulfilment locations.

Our endeavour is to make products reach you within 3–5 working days in metro cities and 5–7 working days in non-metro cities from receipt of the order and successful payment, depending on the delivery address and logistics availability.

Order deliveries will generally be made by third-party courier and logistics companies during their applicable delivery hours, usually between 10:30 AM and 7:00 PM, Monday to Saturday. Delivery timings may vary depending on the courier partner and location.

Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing the order.

We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate addresses or contact information provided by the customer.

We are not responsible for damage to products caused by improper handling after delivery.

All claims, if any, relating to shortages, visible damage, tampering, or incorrect products should be reported to customer service on the day of delivery through the Contact Us page or the customer support contact details provided on the webstore.

Customers should retain the product, original packaging, labels, and shipping materials until the claim has been reviewed and resolved.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, weight, delivery location, and other applicable considerations.

Applicable shipping and handling charges will be displayed at the time of checkout, and customers will be able to review such charges before making payment.

Product Returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible, except where required under applicable law or as otherwise provided under this policy.

To return any item that is damaged, defective, incorrect, or not as per your original order, please inform customer service via email within 14 days of delivery, along with clear images of the delivered product and packaging.

Please ensure that the size of the email and attachments does not exceed 2 MB, where applicable.

All damaged items or items that are not as per your original order and are approved for return must be in unopened, unused, and saleable condition, unless the issue itself relates to a defect or damage that makes the product unsuitable.

Please note that due to health, hygiene, and safety considerations, we generally cannot offer exchanges or refunds on products that have been opened, used, worn, applied, contaminated, or otherwise tampered with, except where required by applicable law or where the product is defective or incorrectly supplied.

Refund Processing

Please allow approximately 1–3 weeks from the date we receive an approved returned package or item for your refund request to be reviewed and processed.

You will be contacted once the return has been reviewed and the applicable refund has been processed.

Approved refunds will generally be processed through the original payment method or another appropriate payment method, subject to applicable payment processing procedures.

The time required for the refunded amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

Contact Us

If you have any questions regarding payment, delivery, returns, or refunds, please contact:

STOMAVALA
An initiative of Dynamic Surgical Distributor LLP
Email: [support@stomavala.com]
Phone: [Your Phone Number]
Address: [Your Business Address]