Shipping Policy

At STOMAVALA, we aim to deliver your order safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, holidays, or other high-volume periods, processing may take additional time.

2. Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, STOMAVALA may offer free shipping or promotional shipping offers subject to the terms displayed on the website.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

5. Delivery Address

Please ensure that your shipping address, contact number, and other delivery information are correct before placing your order.

STOMAVALA is not responsible for delays or failed delivery caused by an incorrect or incomplete address or inaccurate contact information provided by the customer.

6. Failed Delivery

If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply for re-shipping an order returned because of incorrect customer-provided information or repeated failed delivery attempts.

7. Damaged Package

If your package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, please do not use the affected product.

Where possible, take clear photographs or videos of the package and product and contact our customer support team as soon as possible.

8. Delayed or Lost Shipments

Although we work with reliable logistics partners, delivery delays can occasionally occur.

If your shipment appears significantly delayed or lost, please contact us. We will coordinate with the relevant shipping partner and assist you with the resolution.

9. International Shipping

Unless specifically stated on the website, STOMAVALA currently ships only within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated at checkout or through the applicable shipping terms.

10. Contact Us

For questions regarding shipping or delivery, please contact:

STOMAVALA
Email: [support@stomavala.com]
Phone: [Your Phone Number]